The NNC mediates complaints and issues decisions on breaches of journalistic standards. In cases where there is no evidence of a breach, readers may still have questions about a journalistic issue. Part of what we do at the NNC is to provide explanations to those questions. Here are some of the issues we’ve heard and how we handled them.

• What happens when editorial choices surrounding a story about divisiveness and lack of empathy are subject to the same criticism?
• Balancing competing views, listening to readers, and exercising editorial judgement
• Complaints we heard: Concerns about reporting on COVID-19 vaccines reaches fevered pace
• Complaints we heard: Freedom of expression or misinformation?
• Complaints we heard: There’s more to the story than just its headline
• Complaints we heard: Moderating comments
• Complaints we heard: Reader concerned about ‘bias’ in analytical article
• Complaints we heard: Calgary Herald announces that syndicated cartoon will no longer be published
• Reader outraged, but columnist correct to make social commentary
• Reader objected to newspaper’s endorsement of candidate